Please call +44(0)1245 325 273 with any questions
Making a booking for the holiday house in Rabka Zdroj, Poland constitutes acceptance of our terms and conditions outlined below:
1. THE CONTRACT
1.1 The contract entered into is between Christina Booth (The Owner) and the person making the booking (The Hirer).
1.2 The contract is not effective until the required payment has been received and confirmation sent to the Hirer.
2. BOOKING
2.1 Bookings cannot be accepted from:
a. Persons under 18 years of age
b. Parties where the majority of members are under 18 years (except supervised groups).
2.2 The number of persons occupying this self-catering holiday rental must not exceed the maximum stated in the current description. In this case, the bedrooms accommodate six or possible 7 if one is a child, plus an additional 2 on double sofa bed in log cabin room if required. There is an additional z bed.
2.3 The person who makes the booking (the Hirer) will be responsible for all persons included in the booking and should ensure that they are aware of the booking conditions, especially that no liability is accepted for any loss, damage, illness or injury however caused, during the holiday, to any of the guests, their property, or any car or contents. Guests should ensure that they have travel insurance and form E111 (if arriving from Great Britain).
2.4 Christina Booth (The owner) reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.
3. RESERVATION
3.1 Provisional reservations can be accepted by telephone and must be confirmed within 7 days by the receipt of a booking form and the required deposit .
3.2 Provisional reservations will be cancelled after 7 days without further reference.
3.3 To secure a reservation:
a. Complete all parts of the booking form
b. Send the completed form together with a deposit of £100 to the address given. Please make this cheque payable to Christina Booth.
c. Pay the balance by cheque of the cost six weeks before the holiday is due to start (it should be noted that reminders are not sent out).
3.4 Bookings made within six weeks of the start of the holiday require payment in full at the time of booking.
3.five A refundable damage deposit of £100 is also required with the balance. This cheque will be destroyed on confirmation by the cleaner that the Holiday House has not suffered any damage and has been left in a good condition.
4. CANCELLATION
4.1 Once a booking is confirmed the Hirer is responsible for the total cost of the holiday. It is recommended that travel insurance to be taken out to cover any risks resulting in not being able to take up the holiday. UK holidaymakers should also ensure that they are in possession of Form E111 (for Brits only) in case of illness abroad.
4.2 In the event of cancellation by the Hirer the Owner will endeavour re-let the self-catering holiday rental and if successful may refund any monies paid less any credit card charges (around five% of any money received). Payment by cheque will be refunded in full.
5. BOOKING ALTERATIONS
5.1 Bookings are not transferable to persons other than those named on the booking form, except by agreement with the owner.
6. DAMAGE, LOSS AND NUISANCE
6.1 The Hirer agrees:
a. That the supervision of children and any adults requiring care, remains the responsibility of the Hirer at all times
b. To be responsible for leaving the accommodation in good order and tidy condition otherwise a charge will be levied (damage deposit).
c. To pay for any damage however caused excluding reasonable wear and tear incurred during occupation.
de. To allow reasonable access to the property by the caretaker if it is deemed necessary
6.2 If in the opinion of the owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour damage or nuisance to other parties, the contract may treated by the owner as discharged and the owner may possess the property immediately. The Hirer will remain liable for the whole cost of hire and no refund will be due.
6.3 Smoking is not permitted inside the house. There are several balconies under cover.
7. OCCUPANCY
Occupancy shall be from 4pm on the day of arrival to ten am on the day of departure, unless special arrangements have been made (The cleaner has a limited time to prepare the property for the next guests and you are asked to respect this). We will try to be as flexible as possible for people arriving from abroad and fit in with flight times, bookings permitting. This must be arranged at time of booking.
8. DOGS AND PETS
The Holiday House is not suitable for dogs or other pets.
9. DESCRIPTION
9.1 Whilst the Owner makes every effort to ensure the accuracy of descriptions, these are inevitably subjective and are for guidance only. If there are any points of particular importance please contact the Owner to clarify information.
9.2 Whilst the Owner has taken all responsible steps to ensure that the information contained in its brochures, tariffs, websites and advertisements are accurate the owner reserves the right to alter, substitute or withdraw any service, facilities or amenity.
9.3 We appreciate that one of the reasons for holidays in Rabka are skiing. Although the winter season is considered as running from the end of December to the end of March, snow cannot be guaranteed.
10. LIABILITY
10.1 The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, heating, electrical appliances or services or exceptional weather. Please note that there are spectacular thunderstorms during hot weather periods in this area.
10.2 No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Hirer or any member of the party during their occupancy.
11.COMPLAINTS
11.1 If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it up with Christina Booth immediately or as soon as reasonably possible and in any event before departure to allow remedial action to be taken.
11.2 It is specifically agreed that failure by the Hirer to notify the Owner of any complaint in accordance with the timescale set out in clause 11.1 will entitle the owner to refuse to entertain the complaint, irrespective of its merits.
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